The processes you trust us with are business-critical, and we treat them as such.

Security

When you use our web-based software, your data is stored on a secure, always-up-to-date, enterprise-class server in a state-of-the-art, highly-secure data centre in a geologically-stable location. Your data is backed up daily, and you can always ask for a copy of it — it's your data.

Support

Every client has access to our software support desk and request tracking system. We offer you personal, dependable service. Got an emergency and need help after hours? We’ll take care of you.

Uptime

Guaranteed uptime is simply a promise no one can make. But our servers are very stable and we have averaged 99.97% uptime over the last five years. Basically, we take pride in our service and will work hard to keep your software running. If it fails, we’ll get all hands on deck until the problem is solved. If there’s downtime, we’ll compensate you for it.*

Technical

We use the same platform trusted by some of the world’s biggest companies. Have some technical questions? Call us about anything.

* This is guaranteed in the SLA for our Blueprint products